How to buy (method)

Payment note
Orders will only be sent after receiving the payment, therefore you are advise to place orders as early as possible. We will not be liable for responsibiliy in the event of delayed or no delivery due to the following circumstances:

  • Payment not receive or transaction fail.
  • Not receiving the payment 8 hours before the delivery.

Ordering method :

  • Clearly fill in the order form. Incomplete or vague information will cause delivery fail.
  • Orders directly in the online form.
  • We will not be liable for responsibiliy in the event of delayed or no delivery due to the following circumstances:
    a) incomplete or vague delivery address;
    b) incomplete or vague contact details of receiver;
  • The delivery may take 3 to 10 days depending on the location.

Custom Duties and Levies
Every country has it own set of regulations when handling the items shipped to the country. Some countries may collect customs duties and levies during the custom clearance process of the products. These additional charges had to be borne by the recipient as the charges are imposed by the local customs, which Gracemedic Sdn Bhd does not have any control of. However not every item will attract duties and levies as custom policies vary from country to country. Please contact your local customs office for further details on the charges.

After-sales Service
Complaints note
Customer complaints
The method of handling

Undeliver –
If transaction successful but not receive the goods, we will resend your orders.

Goods receive in bad condition
a) Please contact us within 24 hours, and we will replace depends on the condition.

* We will not entertain such complaints after the delivery order is signed. Please check goods condition when receiving the goods.
If you have any dissatisfaction, please consult us to resolve.

Out of Stock on Products Purchases
Provider provides product information on its country e-stores “as is” and “as available” basis. In the event of out-of-stock situation, Provider provides the following remedies:

Customer can choose to wait 6-8 weeks for the product availability, if that option is available, or choose to request for a cancellation of that product order. Please refer to “Returns and Cancellations of orders”.

Provider reserves the right to replace/substitute products of equal or higher value. There will be no refunds unless the substitution is not plausible.

Returns and Cancellation of Orders
Provider does not allow the refund/cancellation of orders. Goods once accepted are considered sold. Provider will only take back goods that are defective. If the event of such cases, Customer must inform Provider within 7 days of the discrepancy and Customer will receive a replacement in due course.

In the event of such returns or cancellations, Provider reserves the right to offer Customer either a direct replacement or an alternative version of the item. Should Provider is unable to provide such alternatives, Provider will provide a refund in the form of a credit card chargeback or refund voucher within 30 days of the agreed resolution with Customer.